Understanding your company invoice and payment status

Your company invoice includes a payment status that reflects the current state of your account. This status is calculated automatically based on any payments that have been recorded against the invoice.

The following statuses may appear:

  • Unpaid — No payments have been recorded. The full balance remains outstanding.
  • Paid — The full invoice amount has been received.
  • Cancelled — This invoice has been cancelled and is no longer due for payment.

Invoice statuses are updated automatically by the system as payments are recorded. If you have a query about your invoice status, please contact the office directly.

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